Frequently Asked Questions

Got questions? We've got answers! If you can't find what you're looking for, feel free to reach out to our support team.

Orders & Shopping

How do I place an order?

Simply browse our collections, select your size and color, and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at support@brokensafety.com and we'll do our best to help.

Do you offer discounts or promo codes?

Yes! Sign up for our newsletter and follow us on social media to stay updated on our latest deals, sales, and exclusive promo codes.

Shipping

How long does shipping take?

Orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days depending on your location.

Do you ship internationally?

Yes, we ship worldwide! International shipping times may vary between 7-14 business days depending on the destination country.

How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this to track your order in real time.

Returns & Exchanges

What is your return policy?

We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original condition with tags attached.

How do I initiate a return or exchange?

Email us at support@brokensafety.com with your order number and reason for return. Our team will guide you through the process within 24 hours.

When will I receive my refund?

Once we receive and inspect your returned item, refunds are processed within 5-7 business days back to your original payment method.

How do I find the right size?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing with our size chart before ordering. When in doubt, size up!

Are your products true to size?

Yes, our products are generally true to size. However, we always recommend checking the size guide on each product page for the best fit.

What materials are your clothes made from?

We use premium quality fabrics including cotton, polyester blends, and fleece for our hoodies and sweatshirts. Material details are listed on each product page.

Payments & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay for a fast and secure checkout experience.

Is my payment information safe?

Absolutely! Our store uses SSL encryption and secure payment gateways to ensure your personal and payment information is always protected.

Still Have Questions?

We're here to help! Reach out to our friendly support team and we'll get back to you as soon as possible.

• Email: support@brokensafety.com
• Support Hours: Monday – Friday, 9 AM – 6 PM PKT